Assistant Manager

Heartland Automotive Services is the largest Jiffy Lube franchisee spanning the nation with 540+ stores.  Jiffy Lube, a Shell Oil company, is an established and respected brand.  At Heartland, our mantra is a “Promise to Care” for our guest and for our employees.

The Assistant Manager is responsible for ensuring that all Teammates are technically proficient and all certification standards are up to date.  These are our resident experts who ensure quality workmanship to get our guests back on the road. Whether you come to us with automotive experience or you’ve developed your skills through Jiffy Lube Universitysm, our award-winning training program, we offer opportunities for advancement.

Full-Time Perks:  Continuous Education, Free Quarterly Oil Changes, Mobile/Internet Discounts, Vacation, M/D/V/401k

Assistant Manager Responsibilities

The Assistant Manager is responsible for ensuring optimal team performance and capability, as well as keeping Teammates training up-to-date and ensuring that all technical certifications are maintained. This position provides the day-to-day leadership, coaching and development necessary to support an exceptional guest experience. Other Assistant Manager duties include:

  • Take initiative by working with the General Manager to increase sales, improve store profitability and reduce controllable expenses
  • Understand how our business works and be an expert on all Jiffy Lube products and services
  • Establish routines and processes to ensure that automotive services are performed in accordance with Jiffy Lube’s standards
  • Ensure that Teammates are meeting all safety, productivity, training, quality and guest service requirements and that facilities and work areas are safe, clean and fully operational
  • Provide an exceptional guest experience
  • Assist guests with their questions and needs, either in person or via telephone
  • Leads team huddles and store meetings
Assistant Manager Qualifications

The Assistant Manager must have a positive, helpful attitude as well as professional conduct and appearance at all times. This person should also have a sound business aptitude and a thorough understanding of automotive services. The Assistant Manager must also:

  • Have previous automotive experience, with at least 1-2 years of management experience
  • Must be able to motivate and inspire Teammates
  • Communicate effectively with our guests and at all levels within the organization
  • Have the ability to explain technical diagnoses and needed repairs to non-mechanical individuals
  • Be able to continuously learn and teach new technical information and techniques in the rapidly changing automotive industry
Physical Qualifications

Selected hire must be able to stand for long periods of time on hard surfaces. Ability to work in an environment in which you may frequently experience hot and cold temperatures, loud noises and exhaust fumes. Other physical qualifications include:

  • Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic office equipment
  • Must be able to lift and move work-related items up to 50 pounds
  • Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands
  • Have a valid driver’s license and be able to drive vehicles

Heartland Automotive is an equal opportunity and veteran friendly employer.